Return & Refund Policy

Your satisfaction matters to us. ❤️ We carefully check every product before dispatch to ensure you receive your order in good condition.

To keep our return process fair and simple, please read the following policy before placing your order.

✅ Returns Are Accepted If:

A return or replacement may be accepted in the following cases:

• You receive a damaged or defective product.
• You receive the wrong product.
• The product is significantly different from the product you ordered.

📦 Return Conditions

For an eligible return:

• Please contact us within 48 hours of receiving your order.
• The product must be unused and in its original condition.
• Original packaging and included accessories must be intact.
• For damaged or incorrect products, clear photos or an unboxing video may be required as proof.
• Returns requested after the specified time period may not be accepted.

🚫 Returns Are Not Accepted For:

Returns are generally not accepted for:

• Change of mind after delivery.
• Product that has been used, damaged, modified, or mishandled by the customer.
• Minor variations in appearance that do not affect the product's functionality.
• Issues caused by failure to check the product description, size, features, or specifications before placing the order.

💰 Refund Policy

Once the returned product is received, it will be inspected by our team.

If the return is approved, the eligible refund will be processed through the available payment method.

Please note: Original delivery/shipping charges are non-refundable and will be deducted from the refund amount. These charges are paid to the courier service for delivering your order.

Any additional return-related charges, where applicable, may also be deducted from the refundable amount.

⚠️ Important Before Placing Your Order

Please carefully check your product details and make sure you are ready to receive your order before confirming it.

Every order is prepared and dispatched specifically for the customer. Unnecessary returns result in additional courier and handling costs, so we kindly request that you place an order only when you are confident about your purchase.

We want you to receive exactly what you ordered and enjoy a smooth shopping experience. ❤️

📧 Need Help?

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Email: tuwa.suport@gmail.com

Our team will review your case and help you with the appropriate solution.

❤️ Thank You

Thank you for shopping with us! We appreciate your trust and support.